info@chihulychandelier.com
FAQS
info@chihulychandelier.com
No.2, A403，No.27 Xinghu Road, Huli District, Xiamen City, Fujian Province, China, 361011
+86 18259626622
Hours: 24/7 | Sales & Support: Mon - Fri 8am to 6pm
All products are free shipping !
FaQs. General Information
WHAT IS THE DELIVERY TIME NORMALLY?
Shipping delivery days usually take 3-7 Working Days(USA), 5-10 Working Days(Other Country).
WHAT IS THE AVERAGE LEAD TIME FOR CUSTOMIZED PRODUCT?
The average lead time for customized product is 15 working days.
CAN THE PRODUCT BE CUSTOMIZED?
Yes, every product can be made according to the specifications or color that you require.
IS IT DIFFCULT TO ASSEMBLY THE BLOWN GLASS CHANDELIER?
No, they are easy to assemble and detailed assembly instructions are included with each light. You can also visit the following link to give you an indication: https://chihulychandelier.com/pages/install-the-blown-glass-chandelier
IS THE PRODUCT DELIVERED ASSEMBLED?
No, the product is delivered not assembled.
DO YOU SHIP WORLDWIDE?
Yes, we ship everywhere in the world.
DO YOU CHARGE FOR SHIPPING?
No, shipping is free.
ARE THERE CHOICES TO CUSTOMISED GLASS?
Yes, we can customise your preferences and we also list some examples for you to refer. see this link: https://chihulychandelier.com/pages/customise-instances-reference
HOW TO CLEAN BLOWN GLASS CHANDELIER?
There are three ways to clean the chandelier. Please check our site page about the topic of cleaning chandelier: https://chihulychandelier.com/pages/how-to-clean-blown-glass-chandelier
IS THE HANGING CHAIN ADJUSTABLE AND CAN I ASK FOR A LONGER CHAIN?
Yes, the chain is adjustable. We can offer the chain enough long to meet your need for free.
IS THE SIZE MENTIONED IN YOUR WEBSITE FOR BLOWN GLASS CHANDELIERS INCLUDING THE CHAIN?
The size mentioned in our website is for glass portion only.
IF SOME OF THE GLASS PIECES ARE BROKEN WHEN YOU RECEIVE THE BLOWN GLASS CHANDELIER, WHAT SHOULD YOU DO?
Don't worry. We are aware that breakage can occur during shipping, so we always include an extra 10% of glass pieces in your parcel to account for this possibility. If you discover that too many pieces are broken and you don't have enough glass to fully install the chandelier, please contact us. We'll be happy to send you new pieces at no cost.
WHAT IS YOUR WARRANTY INFORMATION?
Our products come with a 2 years warranty from the date of purchase. During this period, we will replace LED bulbs or any defective parts under norm use, free of charge. More details: https://chihulychandelier.com/pages/customer-service
ARE YOUR BLOWN GLASS CHANDELIERS DIMMABLE?
The original Led bulbs we provided are three color-switched, which means you can switch among warm(3000K), nature(4000K), and cold(6000K). If you want dimmable between brightness and darkness, please contact us first.
HOW DO YOU REPLACE THE BULBS- AND HOW OFTEN DO THEY NEED TO BE REPLACED?
You just need to remove the adequate number of glass stems around the Led bulbs which you want to be replaced to allow you freely take the led bulb out and insert a new one. These Led bulbs can be used up to 50,000 hours, normally you don't need to replace them in few years.