Thank you for choosing our artistic lighting products. We are committed to providing you with high-quality products and ensuring your satisfaction. To demonstrate our confidence in the craftsmanship and durability of our products, we offer the following warranty terms:

Warranty Coverage:

Our warranty covers defects in materials and workmanship under normal use. It applies to the original purchaser of the product and is non-transferable. The warranty period starts from the date of purchase.

Warranty Period:

Our products come with a 2 years warranty from the date of purchase. During this period, we will replace LED bulbs or any defective parts under norm use, free of charge.

Warranty Claim Process:

In the event of a warranty claim, please contact our customer service team at [info@chihulychandelier.com]. Provide them with your proof of purchase(For example, your email used when you purchased, order number, etc) and a detailed description of the issue you are experiencing. Our team will guide you through the necessary steps to resolve the problem.

Exclusions and Limitations:

Our warranty does not cover damages caused by improper installation, misuse, abuse, neglect, accidents, or modifications to the product. It also does not cover normal wear and tear, such as scratches or fading due to exposure to sunlight. Additionally, the warranty does not extend to any non-original parts or accessories.

Resolution Options:

Depending on the nature of the warranty claim, we will replace the defective parts.

Additional Information:

• Our warranty is valid only for products purchased from our authorized retailers or directly from our store.
• Any repairs or modifications carried out by unauthorized personnel will void the warranty.
• The warranty does not cover any consequential or incidental damages arising from the use of our products.
• Please note that this warranty information is subject to change without prior notice. We encourage you to check our website or contact our customer service team for the most up-to-date warranty details.

 

Thank you for your trust in our artistic lighting products. We are committed to providing you with exceptional service and ensuring your satisfaction with our products