If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 7 days of receiving. You can return your product for different product, or a refund to the original payment method.

Returns

Our policy lasts 7 days. If the item is defective,you can return for refund or exchange within 7 days after receiving. If 7 days have gone by since your received, unfortunately we can’t offer you a refund or exchange.


To complete your return, we require a receipt or proof of purchase. Please contact us at info@chihulychandelier.com before you intending to return. We reserve the right to deny return without prior return approval. When you contact us, please tell us which item(s) you are returning and why. We might also confirm your original delivery information. Your return application will be processed within 3 days. After your return approval, you are required to pack the item(s) carefully in order to keep the item(s) in the original condition when we receive the item(s).


Please do not send your purchase back to the manufacturer. please post the item to Room A, Floor 4, Block A, Kunchi Building, NO.27, Xinghu Road, Huli District, Xiamen City, Fujian Province, China, 361011

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If returned items have no visible signs, then your refund will be processed, and a credit (the commission such as Paypal commission may be applied) will automatically be applied to your credit card or original method of payment, within a week.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@chihulychandelier.com.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@chihulychandelier.com 

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may takes for your exchanged product to reach you, may vary.