About Shipping

All products are free shipping!

 

Shipping Information

The shipment we choose is DHL / Fedex / USPS , Express shipping delivery days usually take 3-7 Working Days(USA), 5-10 Working Days(Other Country).

Our products are currently FREE SHIPPING all the worldwide. please note that we can not ship packages to P.O. Box or APO/FPO addresses.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ChihulyChandelier is not responsible for these charges if they are applied and are your responsibility as the customer.

We are not resposible for non-delivery due to errors in the address that you provided.

Cutomised Order Processing Time

Most of our blown glass chandelier need to be customized and we need extra days to produce before it ready to be shipped. Specific days vary according to how the product to be customised. So the lead time for customised products is usually 15 working days. But if we have some items in stock then we can ship the next day.


Packaging

We use professional packing carton outside to protect all of our products. Also we will put spare parts in case anything is broken.

Track your order

Once your order is shipped out, you will receive an email about the tracking information.

Please allow 24 hours for the tracking information to show. 

You can track the package on the following web site accordingly:

EMS: http://www.ems.com.cn/english.html 

DHL: http://www.DHL.com/

FedEx: http://www.fedex.com/

TNT: http://www.tnt.com/

https://www.17track.net

If there have any problem with the delivery status, please contact the courier before contacting us by e-mail(info@chihulychandelier.com)